This Privacy Policy explains how we collect, handle, use, transmit and disclose your Personal Information and applies to you unless you give us explicit consent to act otherwise. This Privacy Policy also details the options available to you regarding our use of your Personal Information as well as how you can access and update this information.
We are committed to responsible privacy practices and compliance with the Privacy Principles contained in the Act. Please click the following link to be directed to the Act: https://www.legislation.gov.au/Details/C2020C00025
What Is Personal Information?
Under the Act, “Personal Information” means information or an opinion about an identified individual or an individual who is reasonably identifiable (such as a name, address, telephone number, mobile number or e-mail address).
If you provide us with your personal information, you consent to our collection, use and storage of that information in accordance with this policy.
When do we collect information?
We will collect information from you when you voluntarily provide this to us, such as when you create an account and profile, send us an email or post information or other content to our site. You may be doing this as an owner or occupier of a unit in the Building or because you are providing services to the Building or its occupants or because you are managing the Building or you need access to the Site.
We automatically collect certain information when you use our site and our service, or when you log-in to third party sites from the Site. We may also use cookies and similar technologies including mobile application identifiers to help us recognise you across different devices. You can control cookies through your browser settings and other tools.
What information do we collect?
In order for you to use the Site, we will ask you to provide us with information about yourself when you set up an account on the Site. Some of this information will be Personal Information for the purposes of the Act and may include your name, username, password, contact details (phone, mobile, email address, back-up email address).
Except as described in this policy, we do not generally require you to disclose any sensitive information (e.g. medical information, details of race, religious belief, sexual orientation or membership of a trade union) to us. If you do provide us with sensitive information for any reason, you consent to us collecting that information and using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Act and other relevant laws.
How we protect the information?
We will take reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction.
The hosting of the Site and the information collected through the Site is outsourced to at third party operator of a data centre located in Australia. This operator is bound by the Act and was selected by us on the basis that its security safeguards are in accordance with current generally accepted industry standards with high grade security features, employing full UPS power back-up generator systems.
The use to which we put information provided to us and our record keeping obligations means that the information will be retained by us after even after you have closed your account.
In order to enable us to meet our obligations under the Act and to ensure the operation of the Site we may need to allow our authorised staff and contractors access to your personal information. The staff and contractors are required by contract and policies to maintain the confidentiality of your information.
We will retain your personal information for the period necessary to fulfil the purposes outlined in the Privacy Policy unless a longer retention period is required or permitted by law.
For what purposes do we use the information?
We will use the information to enable us to:
- provide information about the Building (and activities and events occurring in and about the Building – including scheduled and emergency maintenance and repairs);
- provide information about your rights and obligations if you are an owner or an occupier of a unit in the Building;
- assist the manager of the Building and its Owners Corporation to comply with their obligations under the Strata Schemes Management Act 1996;
- assist us make it easier for you to navigate the Site and make your use of the Site more relevant to your circumstances;
- send you promotional communications which we believe may be of interest to you (unless you have opted out of receiving such communications).
Among other things, if we have this information, we can:
- make the Site easier for you to use by not having to enter information more than once;
- help you quickly find services or information relevant to your needs;
- help us offer up to you content that is relevant to you;
- alert you to updated information and other new services available on the Site.
- We will use the information collected from you when you contact us with a question or complaint about the Site to respond to and, if we believe we need to do so, to investigate your question or complaint further. In addition we also use this information to identify and correct potential problems, monitor trends and improve our support services.
When do we give information to third parties?
We will make the information collected from you available to third parties:
- where it is necessary for us to carry out your instructions;
- as reasonably necessary in order to enable us to make the Site available to you;
- when we reasonably believe it is required by law, subpoena or other legal process;
- as necessary to assert our rights and to protect the Site and to maintain the safety of others using the Site;
- as necessary to assist the Building manager and the Owners Corporation to protect the Building and maintain the safety of other users of the Building.
Warning
Information that you have shared with other users of the Site will remain visible after you have closed your account.
If you visit other sites through links we provide, personal information may be collected by the operators of those sites. Collection of that information is not governed by this policy but will be governed by the privacy policies of those operators and we encourage you to familiarise yourself with their policies.
Changes to this Policy
We reserve the right to make changes to our Privacy Policy from time to time or as required by law.
If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by placing a prominent notice on our Site. The latest version of this Privacy Policy supersedes all other versions.
Contacting Us
You may want to contact us about the personal information we hold about you (including to correct any information) or to ask a question about our Privacy Policy or to make a complaint a breach by us of the Act.
You may do so by:
- sending us an email at support@comtylink.com
Complaint
If you have a complaint about our compliance with the Act and we have not resolved your complaint within 30 days after you first notified us of your complaint, you can refer your complaint to the Australian Information Commission (OAIC) by visiting their site http://www.oaic.gov.au/.